Refund Policy
We want you to be happy with your purchase from Vera Kudrina Jewellery. Returns
You may request a return within 30 days of your purchase.
To start a return, please contact us at verakudrinainfo@gmail.com with your order number and reason for the return.
Refund Eligibility
To be eligible for a refund:
- The item must be returned within 30 days of purchase.
- The item must be unused, in its original condition, and returned in its original packaging where possible.
- Proof of purchase is required.
We reserve the right to refuse a refund if the returned item does not meet these conditions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method.
Please note that shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at verakudrinainfo@gmail.com as soon as possible, and we will work with you to resolve the issue promptly.
Contact
For all return and refund requests, please email verakudrinainfo@gmail.com.